Complaints procedure

We place a real emphasis on communication at Eezydrive. There’s always a way to get in touch with us, should you need any help or advice. In the unlikely event you feel things aren’t going as well as you would like, please follow the procedure detailed below.

  1. Should have a complaint regarding your Eezydrive driving instructor, you should, where possible, direct these complaints to them in the first instance. Should you not receive satisfaction, or if you feel that the relationship has broken down to a position where you feel you cannot discuss matters with the instructor, they should be addressed in writing, via email, or via our Contact Us page. Should we feel that the issue raised requires a fuller investigation, we may request that you submit your complaint in writing. Supporting documentation/information may also be requested at this stage. We will acknowledge these letters within 3-days of receipt and will provide a full response within 14-days.
  2. Should you have any complaints regarding training materials supplied or Eezydrive as a whole, please also address these to Eezydrive via the Contact Us page. Should we feel that the issue raised requires a fuller investigation, we may request that you submit your complaint in writing and provide supporting information/documentation. We will acknowledge these letters within 3-days of receipt and will respond more fully within 21-days.
  3. Should you feel any complaints have gone unresolved, reference may be made to the Driving Standards Agency’s Registrar of Approved Driving Instructors, who will consider the matter and advise accordingly. It is worth noting that the Driver and Vehicle Standards Agency will not become involved in maters concerning payment by clients of tuition fees, readiness for test, or any other contractual matter not directly concerned with the giving of driving instruction.
  4. Please also refer to our general Terms & Conditions page for further information.